1. Digital content delivered immediately
Readings and card unlocks are digital content provided immediately. Once a reading is started or a card is unlocked, the digital content has been supplied. After full use, a purchase is generally final, except where mandatory consumer law provides otherwise.
Credits themselves remain usable until spent, subject to these Terms.
2. Your statutory rights
If you are a consumer in the EU, the UK, or another region with mandatory withdrawal rights, those rights remain unaffected. Where a withdrawal right for immediately supplied digital content applies only with express consent and acknowledgment of the loss of that right, we collect that consent at checkout.
Nothing in this policy excludes rights you have under applicable consumer protection law.
3. When we will refund or correct
We will refund or correct your purchase if you were charged twice; if a payment succeeded but no credits were added; if a technical fault prevented delivery of the promised reading or card; or if we made a clear billing error.
We do not refund simply because you disagree with a reading. An archetype reading is a reflection tool, not a guarantee of a particular statement or outcome.
4. How to request a refund
Write to hello@whatsmythos.com within 14 days of the incident. Include the email used for payment, the approximate time, the order reference if you have it, and a short description of the problem.
We respond within two business days. Approved refunds are returned to the original payment method through Waffo; processing times depend on your bank.
5. Chargebacks
Please contact us before opening a chargeback with your bank. A chargeback without contact may result in account suspension, while we can usually resolve the issue faster and more accurately directly.
We cooperate with payment providers and may share order data with Waffo to investigate disputes.
Questions about this document? Write to hello@whatsmythos.com. See also Terms of Service, Privacy Policy and Refund Policy.